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Problems
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Poorly-tracked manufacturing supply chain and inventory
With custom software, solutions can be created that are mapped to legacy processes
and incorporate new processes and technologies, including hand-held scanning devices.
Linkages to other enterprise level software, as appropriate, can be created in order
to eliminate duplication or asynchrony of data.
Solution
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Scattered and unsurfaced internal knowledge in the hands of too many stakeholders
who are sole experts
Custom software solutions can connect with legacy data formats to create a single
repository of corporate knowledge. Custom software can also guide the collection
of internal knowledge that is in the hands of pivotal individuals, and create review
processes to ensure all stakeholders have their say.
Solution
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Sporadic or inefficient reports to clients
Reporting can be made easy through custom software interfaces, including visual
dashboards, on-demand report generators, and distributed access to reports and/or
the reporting engine through intranet, extranet, email and desktop notification
tools. Most often, this type of functionality cannot be purchased in commercial
off-the-shelf solutions.
Solution
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Poor framework for document collaboration with clients
Wiki-based solutions can be customized to address a diverse range of needs - including
document collaboration/co-creation with clients through a secure portal interface
on the internet.
Solution
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Project management woes stemming from poorly integrated software tools - poor communication,
loss of detail
Custom software is crafted to tighten up integration between existing software tools,
acting as intermediate between off-the-shelf solutions and diverse data formats.
When a custom software solution is created, loss of data can be minimized and information
distribution automated through channels including email, intra/extranet document
repositories and desktop push / RSS technologies.
Solution
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Chaotic and incompatible software use for event management, leading to multiple
inputs of names and data of attendees, confusion about registrants, inability to
act on the recommendations in post-meeting evaluations, etc.
Custom software solutions, mapped to every part of the event management process,
can reduce data entry tasks, consolidate information easily, improve reporting (including
at-a-glance dashboards) and support event evaluation through a web-based front-end
to the core participant database.
Solution
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Widely distributed and highly varied PowerPoint presentations; finding and ordering
all the pieces to build a perfect presentation
With custom software installed on a web portal or intra/extranet, PowerPoint slide
libraries, including visual drag-and-drop interfaces to allow rapid custom presentation
creation, users can access a large number of corporate resources from disparate
presentation "owners".
Solution
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Employment vacancies and management of talent pool
Custom software solutions, including document handling, routing, and database management,
are often the affordable substitute vs enterprise-level recruiting software for
small to medium sized businesses with needs to improve human resource management.
Solution
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Inconsistent employee objective setting and employee performance evaluation
With custom software, employee evaluations, including 360 degree reviews by peers
and clients, can be crafted and deployed - meeting specific organizational criteria
and frameworks.
Solution
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Scattered lists, histories of contact and marketing exposure of clients and potential
clients
Custom client relationship management systems, including tools to pro-actively manage
the interface between marketing and sales, are exceptional solutions to the age-old
disconnect between targeting strategy and sales activity. These solutions allow
for rapid targeting and careful following of business prospects, and when web/extranet-based,
can even support collecting crucial information directly from client targets.
Solution
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Poor reach to potential clients
Custom software solutions can help sales and marketing managers easily reach out,
through channels such as email, fax, RSS streams and landing pages, to critical
clients, keeping them informed and motivating behavioural change.
Solution
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Difficulties in helping clients determine whether you offer a solution to their
need and/or determining the best option(s) from among your offerings
Helping potential clients navigate between a plethora of product or service options
to find optimal solutions is an age-old challenge that can be effectively revisited
in the web age with custom online software solutions that create dialogue with the
client and narrow options to meet needs.
Solution
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Important forms / documents not readily available to employees
With custom software solutions, important forms and documents can be readily created,
found, completed, stored and processed.
Solution
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Collecting data (numerical, story-based) about sales activities
Solutions crafted by custom software engineers can ensure that the many streams
of data about your clients and your sales teams are not only collected, but processed
into meaningful metrics and commentary.
Solution
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Inability to rapidly create, deploy and analyze market research studies
Custom software targeted towards the creation and web deployment of market research
questionnaires, can make the collection, storage, processing and interpretation
of survey data a snap.
Solution
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Failing/outdated/inefficient legacy software that don't talk to each other
The real strength of custom software solutions rest in the ability of a unique solution
to bring together data from different formats and sources and create a new framework
that makes interpretation easy and elegant. Importantly, many off-the-shelf solutions
present unique data interchangeability challenges - and when that software is no
longer supported by the manufacturer, custom software can come to the rescue!
Solution
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Suboptimal marketing and sales campaigns
Using software solutions crafted specifically for your organization's need, you
will find new ease in both implementing unique and memorable marketing/sales campaigns
and managing the data that comes from these activities.
Solution
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Poor insight into customers / inability to create segments (e.g., A lists)
Custom client relationship management systems can incorporate capabilities to implement
customer segmentation and pre-assign segmented customers to designated marketing
campaign flows and activities.
Solution
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Slow and disconnected access to customer information
With custom software, stakeholders can access client information in real time, with
all contact information, marketing campaign activity and future plans delivered
to multiple stakeholders, even if simultaneously connected to the data.
Solution
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Late reports on business performance negatively impacting business decision-making
Custom software solutions can include up-to-the-minute visual dashboards connected
to corporate data, offer on-demand report generators, and distribute reports through
intranet, extranet, email and desktop notification tools.
Solution
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Staff diverted to low-yield activities from higher priority/yield projects or activities
Custom software, mapped to optimized business processes, reduces duplication of
efforts and enhances compliance to data standards. This often releases human resource
time to other activities, or enables employers to make staffing reductions.
Solution
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Slow and manual processing of orders
With custom software, online ordering and inventory control becomes a simple and
automated exercise, improving client satisfaction and supporting fulfillment of
orders and management of inventory.
Solution
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