It starts with a business process that is slowing things down and adding to the bottom line. All too often, we initiate the contact with the struggling organization, and something we say during our meeting uncovers a problem. A problem that might even have been less than fully surfaced, a problem that has existed and been coped with for many moons.
When there is consensus that a business process problem needs to be addressed, we like to meet with our potential clients to initiate our five phases of solution implementation.