In our first phase of tackling ineffective or inefficient business processes, we focus on identifying and understanding current business process flow and bottlenecks. After a first meeting and engagement in a project, our in-depth analysis may include:

• Surveying process owners, participants and customers (if no data exist)
  Multiple perspectives, including from those who derive benefit from the processes, can be indispensable in suggesting readiness for a change
• Assessing business case for change
  All efforts are made to understand the resource impacts of business processes that are perceived to be troublesome
• Re-engineering business processes for efficiency
  Current processes are identified, and alternatives that would improve timeliness, reduce staff impact or save money are mapped. These options are carefully considered against project objectives and a knowledge of readiness for change and real-life behaviour.
• Reviewing load of potential solutions on your business team
  Understanding the impact of possible re-engineered processes is crucial to our ability to make best recommendations for improvement.
• Automating and consolidating workflows
  Better processes are those which minimize risk and create more efficient and more pleasant work. Workflow consolidation saves time and money and usually improves morale.
• Encouraging improved communication
  Better processes also unleash collaboration and improve communication among participants. We evaluate our potential solutions against these goals.

On conclusion of the Discovery phase, we report to the client one or more potential solutions, providing an evaluation of risks and benefits and outlining costs and timelines for associated next steps. We then work with the client’s response to refine the scope of project(s) until we achieve mutual agreement to next steps.